Return/Exchange Policy

We have a 21-day return/exchange policy, which means you have 21 days after receiving your item to request a return/exchange.

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For all Refunds/Exchanges you will have to pay Rs. 300/- Exchange Charges.

To start a return/exchange, you can contact us at support@twistyscents.pk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@twistyscents.pk.