We have a 21-day return/exchange policy, which means you have 21 days after receiving your item to request a return/exchange.
To be eligible for a return/exchange, you must get in touch with us within 21 days of receiving your order.
Return Charges: Rs. 400
Exchange Charges: 1st time FREE then Rs. 400
Return/Exchange NOT APPLICABLE on Tester Pack
To start a return/exchange, you can contact us at support@twistyscents.pk.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question on our whatsapp 0325 899 5790
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure exchange is to get in contact via whatsapp 03258995790 to request for exchange.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded through online payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
